System Issues
Why does my Docusign account look different?
Changes to your Docusign account are commonly due to changes by your account administrator or new releases in DocuSign.
Session Timeout FAQ - "Session Has Expired" error
When browsing a website that is database driven and requires a login to a secure page such as Docusign, you may get a "Session Expired" or "Session Has Expired" e...
Print Driver v3.x - Determine Build Version
Learn how to determine the build version of your print driver.
Docusign retired the eSignature Legacy app for Google (Add-On) on March 14, 2023
Docusign retired the eSignature Legacy app for Google (Add-On) on March 14th, 2023.
DAL error: “Failed to update one or more template recipients.”
When a user adds a recipient and assigns the role "Needs to View" at the Docusign envelope template level, they receive the following error message: “Failed to...
End of TLS 1.1 Outbound Traffic Support
Docusign has ended support for outbound traffic via the TLS 1.1 protocol.
Docusign Insight - Users are unable to download documents and receiving "Duplicate Headers"
To workaround this issue, because the error is caused by Chrome, you may leverage Edge in cases where documents have a comma within their file name.
Why can't I change my email address?
The change email process doesn't seem to be working. The previous email address is still visible in the account.
Internal server error in Job monitor screen | Insight
Follow these steps if you see an error stating, "Server Error! Message: "null"
Configuring and using ActiveMQ console | Insight
Doing an import, overlay, running analytics, export, all have requirements to be able to queue the contracts so that the individual components can do the processi...
Issues Using Print Driver v3.x from XenApp or XenDesktop
There are two issues that may occur when you start Print Driver from XenApp or XenDesktop: - You must log in each time you start Print Driver - You must accept...
Error: "If you see this page, the Seal Proxy server is successfully installed and working. But waiting for backend service to become available."
When trying to connect to Seal from the local machine or externally, the following error is encountered: "If you see this page, the Seal Proxy server is successfu...
Docusign Insight: How to unlock the root account if it is locked out?
If the root account is locked out, you will see an error as follows when trying to log in: Username/password mismatch or account locked after too many attempts
FAQ: Email link expiration
Read this article to learn the answers to frequently asked questions about Docusign email link expiration.
How do I update my name in the Support Center?
Steps to update your name in the Support Center.
Docusign Insight-How to log all events in audit log?
By default, auditing is enabled for logins only. As such, only login information is captured.
“Can’t Find Certificate” error after Signature Appliance client install
After installing the Signature Appliance client, users unexpectedly receive the error “Can’t Find Certificate”. If using an Active Directory environment, please ...
New button missing under Custom Tags within the Docusign Admin tab - Docusign eSignature for Salesforce
You must enable tag data labels for this button to appear.
Print Driver v3.x Current Limitations
Print to Sign does not support Document Visibility Will encounter “ONESIGNALLSIGN_NOT_SATISFIED.. Freeform signing is not allowed …. " error Supports only 1...
Why am I getting "Page Cannot Be Displayed" error?
Read this article if you see an error that states, "Page Cannot be Displayed."
Why is my user's status showing as ActivationRequired?
In the user administration sections, you may come across a user who is showing as ActivationRequired.
Docusign for Outlook/Word: App Error: This app could not be started. Close this dialog to ignore the problem or click "Restart" to try again
Read this article if you see the error: "App Error: This app could not be started. Close this dialog to ignore the problem or click "Restart" to try again." in Do...
How to extend the period of validity for activation/password reset emails | Docusign Insight
Read this article to learn how to extend the period of validity for activation emails and password reset emails from Docusign.
Error: "The SAML response has expired." | SSO
Docusign SSOv2 - Identity Provider Settings
An overview of Identity Provider configuration
FAQ for Docusign Networking
FAQ for Docusign Networking issues.
Docusign Insight - UDML - Topology not yet deployed
Docusign Insight - UDML - "Not yet deployed" - Hostname
What information is needed when contacting Docusign Customer Support?
To optimize your Support Case handling and turn-around time, please make sure to include all relevant information in your support case.
How to resolve Docusign eSignature for Salesforce 'error: no protocol' after upgrading to v6.4.x
Steps to resolve the error no protocol: restapi/v2/accounts/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/custom_fields after upgrading to Docusign eSignature for Salesfor...
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