System Issues
Why are documents not attached to the Completed email notification?
Document attachments are defined by the account administrator on the sender's account.
DFS Error: "Please verify that you have been granted access to Docusign"
DSFS 7.0.2 install causes errors among users when clicking on DS Admin Tab or Sending via DSFS
Error: "Unable to save PowerForm Data / Selected template is not valid for a PowerForm"
Errors when attempting to create a PowerForm
**Legacy** Docusign eSignature for Salesforce - Error: Attempt to de-reference a null object
Error when trying to send using any Docusign button from Salesforce, including the standard button.
Host In Person Signing Missing - Legacy Docusign eSignature for Salesforce
Why aren’t my reminder settings being honored?
Discusses how Reminder and Expiration settings are handled, and how to troubleshoot unexpected behavior after updating these settings.
Why am I getting a payment failure?
Payment failure means that in between authorizing and charging a recipient, the card/bank account may have been canceled, expired, etc.
Issues uploading documents: common errors, causes, and solutions
Common errors, causes, and how to resolve related issues uploading documents into the Docusign web application.
Docusign Document and Envelope File Size Limitations
"You have attempted to access a restricted URL" error
Attempting to navigate to other Docusign pages from an embedded sending view session is restricted and will prompt an error, "You have attempted to access a restr...
Email link expiration FAQ
Read this article to learn the answers to frequently asked questions about Docusign email link expiration.
Salesforce Error System.CalloutException: IO Exception: Read timed out
The most common cause of this error "Error System CalloutException IO Exception Read timed out" in Docusign eSignature for Salesforce is general internet latency.
Error, "To create associated status records, all envelopes must be in sent or created state with a valid Docusign ID"
Read this article if you see the error, "To create associated status records, all envelopes must be in ‘sent’ or ‘created’ state with a valid Docusign ID.”
Bulk Send error: "The Auto-Activation value isn’t valid"
This article explains how to resolve the following Bulk Send error: "The Auto-Activation value isn’t valid."
**Legacy** Docusign eSignature for Salesforce - INVALID_FIELD - A merge field value for a Tab could not be retrieved.
Merge field writeback Issue
**Legacy** Docusign eSignature for Salesforce 7.0 Custom Button Error - This page requires a CSRF confirmation token, New button code format
Error "The link you followed isn’t valid. This page requires a CSRF confirmation token. Report this error to your Salesforce administrator."
Internet Explorer 10 Support - Sunset in December 2017
To provide a more robust and secure experience to our customers, Docusign will remove support for Internet Explorer 10 in the December 2017 service pack.
The System Parameters do not appear in the Appliances Management snap-in
The System Parameters do not appear in the Appliances Management snap-in
Why are signatures showing with no frame?
If envelope is sent via a Mobile app or the senders accounts signature configuration is set to , there is no chrome (Docusign frame) around the signature.
**Legacy** Docusign eSignature for Salesforce - Sending Error - Account or user does not have permission to set recipient email notifications
Error: System.CalloutException: Web service callout failed. Account or user does not have permission to set recipient email notifications due to multiple language...
Why aren't my signers receiving Docusign Notification emails?
Signers not receiving Docusign notifications? Check these tips...
Why is there an incorrect name on my email notification?
This is most likely caused by having an invalid contact defined in your email client for an @docusign.net email address.
Getting started with Docusign eSignature for Salesforce and Salesforce CPQ
Before sending with eSignature for Salesforce you must set up your Salesforce org, Quote template, and envelope template before you can send envelopes. These st...
Microsoft Office - Quick Parts and Formulas not displaying expected results
Microsoft Office file data like Word Quick Parts and Microsoft Excel formulas or functions using system or file data not displaying expected results
Email link scanning services issue for email notifications
Common sending issues
Read this article if you are racing common sending issues like uploading/sending documents, errors like, "Page Cannot Be Displayed," email notification issues, or...
Docusign Apps Launcher (DAL) Error: "Not the owner of the envelope"
Manage envelopes in the Docusign Apps Launcher (DAL). The error "Not the owner of the envelope" appears when a Docusign user tries to Void/Resend/Correct another ...
Why are my options grayed out in the Docusign for Outlook integration? | Docusign for Outlook
If your options are grayed out in the Docusign for Outlook integration, use this article to help troubleshoot.
**Legacy** Docusign eSignature for Salesforce - Unable to send envelopes containing merge fields -Invalid_Session_ID
**Legacy** Docusign eSignature for Salesforce - Unable to Create Merge Fields/Envelopes Not Writing Back
Reconfigure Login between Connect and Salesforce
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