System Issues
Troubleshoot common signing issues
Read this article to learn how to resolve several common issues a signer can run into while signing a Docusign envelope.
Why is there an incorrect name on my email notification?
This is most likely caused by having an invalid contact defined in your email client for an @docusign.net email address.
This authentication method is not supported NONE
Error: "This authentication method is not supported: NONE" when attempting to finish signing an envelope with Standards Based Signatures.
How do I get signing Session Information?
From within the signing session, navigate to Other Actions > Session Information to view the dialog
FAQ: Email link expiration
Read this article to learn the answers to frequently asked questions about Docusign email link expiration.
Why am I unable to pay with PayPal?
This often happens because the PayPal payment method is not properly set up by the sender. Contact the sender or try another available payment method.
Why do I get the error "In order to DocuSign, please upgrade to a modern browser" when signing?
In order to Docusign, please upgrade to a modern browser.
Why can't I complete offline signing with the DocuSign Mobile App for iOS (iPad, iPhone, iPod Touch)?
During an offline signing session, there are a few settings that may cause the session to fail. Because these document settings require network connectivity to co...
Error: Envelope or Account Activation Not Found
Explanation and troubleshooting for "Envelope or Account Activation Not Found" errors.
Error: "Complete this document in a browser" | Docusign Mobile for iOS or Android
Follow these steps to learn how to address the, "Complete this document in a browser" error message in the Docusign Mobile App.
Why do I keep getting email reminders to sign with Docusign?
To stop getting email reminders - Decline to Sign or Complete Signing.
Common errors when setting up and using a DAL eSignature for Salesforce template with a community site
This article addresses common errors when setting up and using a DAL eSignature for Salesforce template with a community site.
Why am I getting a payment failure?
Payment failure means that in between authorizing and charging a recipient, the card/bank account may have been canceled, expired, etc.
OmniSign not launching when printing to ARX CoSign printer
Docusign Apps Launcher - Entering credentials on Docusign Setup loops back to “Select an Account” step
When trying to connect the Docusign Apps Launcher (DAL) on the Docusign Setup object in Salesforce, after entering Salesforce and Docusign credentials you are red...
Why are my options grayed out in the Docusign for Outlook integration? | Docusign for Outlook
If your options are grayed out in the Docusign for Outlook integration, use this article to help troubleshoot.
DAL/DFS Error: This file exceeds the maximum size limit
When a user uploads a PDF to an Envelope Template, the following error is displayed: "This file exceeds the maximum size limit."
DAL: Error, "Object reference not set to an instance of an object"
Docusign Apps Launcher (DAL): Error, "Object reference not set to an instance of an object"
How to Troubleshoot Website latency
Docusign website is performing slower than expected
Why does my phone ask me to Rotate Phone or Rotate to Draw when signing?
Read this article to learn more about portrait and landscape orientation on your mobile device.
CoSign Client 8.0.0.4 Issue with SHA-2 Code Signing Support
A patch which enables SHA-2 code signing support has not been installed on the impacted computer.